The AvMA helpline

AvMA Helpline number: 0345 123 2352

Monday to Friday 10am to 3.30pm. Before calling the AvMA helpline number, please check out our range of online self help guides which may contain the information you are looking for. Please click here for more information on call charges

AvMA helpline advisers are specially trained volunteers who are medical and legal professionals. They will listen to your story sympathetically and offer practical advice about what options are open to you following a medical injury. They can explain some of the jargon and systems, help you decide what to do next and put you in touch with other sources of support if needed.

Please note that the helpline is not a call centre. It is staffed by a maximum of two volunteers at one time so it can get very busy. If you are having problems getting through to an adviser, you may need to request a call back via the email address provided at the end of the busy message. Thank you for your patience and understanding.

However, you may want to explore whether the information you are looking for is available on our website.

If you are genuinely unable to use the helpline (for example if you have a disability that prevents you using the telephone) please see our information on additional help accessing our services.

If you have received help or advice from AvMA please consider leaving us feedback. We value your input.