The AvMA helpline

0345 123 2352. Monday to Friday, 10am to 3.30pm. Before calling the AvMA helpline, please check out our range of online self help guides which may contain the information you are looking for. Please click here for more information on call charges

AvMA helpline advisers are specially trained volunteers who are medical and legal professionals. They will listen to your story sympathetically and offer practical advice about what options are open to you following a medical injury. They can explain some of the jargon and systems, help you decide what to do next and put you in touch with other sources of support if needed.

Please note that the helpline is not a call centre. It is staffed by a maximum of two volunteers at one time so it can get very busy.

If you are having repeated problems getting through to an adviser, you can email your enquiry (please include brief details of the incident(s), relevant dates, and desired outcomes) to helpline@avma.org.uk during helpline hours, and we will email you back within 48 hours (Monday to Friday, 10am to 3.30pm). Thank you for your patience and understanding. Please consider whether submitting a new client form may be more appropriate.

However, you may also want to explore whether the information you are looking for is available on our website.

If you are genuinely unable to use the helpline (for example, if you have a disability that prevents you using the telephone) please see our information on additional help accessing our services.

If you have received help or advice from AvMA please consider leaving us feedback. We value your input.